Responsible Gambling at Hermes Casino

At Hermes Casino, responsible gambling is not a compliance checkbox — it is a core part of how we operate. Online gaming should be a source of entertainment, played freely within limits that each person defines for themselves based on their own financial situation and personal circumstances. The moment it stops being enjoyable and starts creating stress, financial pressure or conflict with other priorities, it is time to step back and use the tools available.

This page explains every control and resource Hermes Casino provides to help you stay in charge of your play. All tools listed here are available directly from your account at any time, free of charge, without requiring contact with the support team — though support is available 24/7 if you prefer to set limits through live chat. Responsible gaming requests are always treated as the highest priority, connected immediately and actioned without delay.

Every Hermes Casino account includes a full suite of responsible gaming controls, accessible from the Responsible Gaming section of your account profile. These settings are available on both desktop and mobile. Changes that restrict your activity take effect immediately; changes that increase your limits require a 24-hour reflection period before they are applied — a deliberate design choice that gives you time to reconsider.

To access these tools, log in to your Hermes Casino account, open your profile settings and navigate to the Responsible Gaming section. If you would prefer to have a limit or exclusion applied immediately by the support team, open the live chat from any page of the site — responsible gaming requests skip the standard queue and are processed as an absolute priority.

Problem gambling rarely announces itself clearly. It tends to develop gradually, often in ways that are easier for others to notice than for the person involved. The following signs — in yourself or someone close to you — are worth taking seriously. The presence of several of these patterns is a strong signal that professional support would be beneficial.

Behavioural warning signs

• Gambling with money set aside for essential expenses such as rent, food or bills
• Increasing bet sizes over time to experience the same level of excitement as before
• Chasing losses — continuing to play after significant losses with the intention of winning the money back
• Lying to family members, friends or colleagues about how much time or money is spent on gambling
• Borrowing money or selling possessions to fund gambling sessions
• Feeling irritable, anxious or restless when unable to gamble
• Neglecting work responsibilities, family commitments or social relationships because of gambling
• Using gambling as a way to escape from stress, anxiety, depression or other emotional difficulties

Financial warning signs

• Being unable to set a deposit limit and stick to it
• Noticing that sessions consistently last longer than originally planned
• Finding that gambling accounts for an increasing proportion of your monthly spending
• Experiencing a compulsive urge to deposit again immediately after a losing session

Recognising these patterns early makes a meaningful difference to outcomes. If several of these apply to your situation, we encourage you to use the self-exclusion or cooling-off tools on your account and to reach out to one of the support organisations listed below. Early intervention is consistently more effective than waiting for the situation to deteriorate further.

Hermes Casino applies a strict zero-tolerance policy on underage gambling. Access to the platform is restricted exclusively to players aged 18 and over. Age is verified as part of the mandatory KYC process that every player must complete before their first withdrawal is processed. Any account identified as belonging to a minor is closed immediately, with funds returned according to applicable terms.

If your device is shared with children

If your computer, smartphone or tablet is used by younger members of your household, take the following precautions to prevent access to gambling content:

• Never save your login credentials in a browser on a shared device — use a private or incognito window for casino sessions and close it when finished
• Log out after every session rather than relying on session timeout to close your account
• Use parental control software to block gambling-related websites across child user profiles on the device
• Enable content filtering through your internet service provider, many of whom offer family-safe browsing settings at no additional cost

Recommended parental control tools

Several well-established tools are available for blocking access to gambling sites from shared devices. Google Family Link (free, Android and iOS) allows parents to manage app access and website restrictions from a separate device. Apple Screen Time (built into iOS and macOS) enables content restrictions by category, including gambling. Net Nanny and Qustodio are cross-platform options that provide detailed filtering and reporting. Most major internet service providers in France — Orange, SFR, Bouygues, Free — also offer built-in parental controls at the router level that apply to every device on the home network.

If you are concerned about your gambling — or about someone else's — independent professional support is available in France. The organisations below are free, confidential and staffed by specialists. You do not need to be in crisis to contact them; they assist at every stage, from early concern through to active dependency.

Joueurs Info Service (09 74 75 13 13) is the national helpline for gambling-related concerns in France, funded by the Autorité Nationale des Jeux (ANJ). The call is free, non-premium-rate and completely confidential. Counsellors are trained addiction specialists, not general advisors, and can assist both players and family members or friends who are worried about someone else. The line is open seven days a week with no appointment required.

These organisations operate entirely independently of Hermes Casino. Contacting them has no effect on your casino account and is treated as entirely private. If you are not ready to call, both SOS Joueurs and Addictions France offer online chat and email contact options as an alternative starting point.